SPA ETIQUETTE

When you schedule your appointment with us, you are agreeing to these policies.

SPA POLICIES

We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and everyone of our guests will enjoy their experience here at A Better Me. Violation of any of our Spa policies will be cause for ejection from our Spa without refunds.

Please arrive no later than 10 minutes ahead of your scheduled appointment. This time allows for a stress-free check-in and a few moments to relax in the spa. To accommodate every guest at A Better Me, we may shorten appointment times due to late arrivals. 

We require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation. Group reservations of 3 or more people require cancellation 48 hours in advance. Appointment changes or cancellations must be given by phone during our regular business hours at least 24 hours in advance to avoid any charges for your appointment. Missed appointments will be charged in full to the credit card with which they were held; appointments canceled within the 24-hour window will be charged 50% of the service price.  

A Better Me Spa’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

To preserve an ambiance of peace and tranquility, A Better Me Spa is a cell phone free environment. We kindly ask that you turn off all cell phones prior to entering the spa.

At A Better Me, we strive to keep our spa areas and common rooms peaceful and relaxing for all of our guests. Please keep in mind that many of our guests are seeking a quiet environment. We ask that all conversations be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services. 

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of a personal check or cash. Gratuity envelopes are provided at the reception desk.

Please advise the staff of any medical conditions or allergies you may have prior to your service. Your health and well-being are of the utmost importance to us. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.

Get your A Better Me Gift Certificate today! Call (262) 408-7597, buy it online with our secure ordering process, or stop by the Spa. Please Note: No cash refunds are given for gift certificates. Gift certificates are not refundable and must be presented at the time service is rendered. Lost, misplaced or stolen certificates are not refundable, replaceable nor valid. We gladly offer gift certificate transfers and credit toward all A Better Me services.  

We hope you will be thrilled with every purchase you make at A Better Me Spa. Should you be less than satisfied, products can be returned for retail or service credit within 15 days of purchase with valid receipt. All refunds are for SPA CREDIT ONLY.

Gift certificates, memberships, and Spa service packages are non-refundable.

Though children are an amazing asset to our lives, our environment at A Better Me is not appropriate for unaccompanied children. Many of our guests are visiting specifically for quiet, adult time. Children under 13 are welcome while receiving a child-appropriate service in tandem with a parent or guardian. A signed permission form is needed for children under age 18 prior to receiving any service. Children in strollers or children not receiving an approved service are only permitted in the retail area. A parent must supervise children at all times.

We’re thrilled to welcome younger guests! To receive a treatment, parents or guardians must sign the consultation form.

  • Guests under 18 years of age must obtain parental consent before receiving a treatment.
  • Guests 10-15 years of age are eligible to receive any of our spa treatments; parent or guardian must be on site at the spa during treatment.
  • Guests 16-18 years of age are eligible to receive any of our spa treatments .

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

A Better Me Spa reserves the right to deny services or stop services during treatment at the discretion of management. 

ONLINE BOOKING

For your convenience, we are pleased to offer online scheduling, 24 hours a day for all our guests. For all online booking please click here or select the “book now” tab on the top right navigation bar. Online booking for same-day appointments is available 2+ hours before the desired appointment time.

you can create an Online Booking account by going to www.abettermespa.com and clicking on the Book Now button. Click on Login on the top right of the page and select the “Create Account” link on the top right of the page. Enter in the necessary information to create your account. Once completed, you will receive a confirmation email that your Online Booking account has been set up. Once your profile is setup and you have requested the services you’d like to reserve, you will be prompted to book your appointment. Please complete booking within five minutes or your reservation will no longer be available.

Log into your account via the Book Now button on the A Better Me website. Click on the My Info tab on the top right of the screen and choose “Schedule”. You can see your upcoming appointments and appointment history by clicking on the appropriate tab.  

To reserve multiple services or consecutive appointments on the same day: On the Book Now tab, add all the services you are interested in doing for that day, then click Next to see the availability. To reserve services on an additional day or nonconsecutive appointments on the same day: Finish booking your first appointment and once you are finished booking your service(s), begin the online booking process again to book your next service. 

If you would like to schedule two people at the SAME time, unfortunately it will not let you under the same email. You will need to use two different emails for both appointments in order to reserve two spots. Some of our guests find it a lot easier to give us a call to set something up. Please call us at (262) 408-7597 and we will be happy to get you scheduled.

Not all services that we offer are available to book through our on-line booking system. Please call us at (262) 408-7597 to book any service that you cannot find through our on-line booking system.

You can find descriptions to any services that we offer on line by clicking the “i” next to the service. A pop up window will appear with the service description.

To cancel a booked appointment, go to the My Info tab on the top right of the screen. Click on Profile and find the appointment you want to cancel and click Cancel. Please remember that you must cancel your appointment within 24 hours of your appointment time to avoid a cancellation charge per our cancellation policy. If you happen to “Late Cancel”, your card on file will be charged or a service from your series/package may be taken. For more information, please contact A Better Me Spa at (262) 408-7597

We require 24 hours notice for cancellations of treatments.  If you do not show up for your appointment, your credit card will be charged for the full amount for all missed appointments or late cancellations.  Please see our full cancellation policy above.

You can change your password by clicking the My Info tab on the top right of the screen. Choose Profile and click edit the box “Personal”.

SPA PARTIES

Get in touch with us and we’ll help you take some time to unwind at A Better Me! For further pricing information and for estimates on your next spa event, contact us at info@abettermespa.com or call us at 262-408-7597 

At A Better Me Spa, a Spa party is defined as 4 or more guests. The minimum for a Spa party with Yoga is 6.

Contact us at info@abettermespa.com or call us at 262-408-7597  and one of our event specialists will help you put together any combination of services from the A Better Me Spa menu to create the perfect spa party experience! Spa parties must be reserved with a credit card provided by the spa party organizer. However, the credit card will only be charged if there is a cancellation within our spa party cancellation policy or no-show by any spa party guest. Guests are responsible for 100% payment for the services reserved, regardless of the reason of cancelling. Lateness will result in reduction of time in scheduled services.

At check out, our front desk staff will happily split up the bill individually, or take one payment for the entire spa party. Please note that an 18% gratuity will be added to services received by all spa parties (guests of 6 or more).

If you need to cancel your party, you must do so one week (7 days) prior to the date of your spa party. If you need to make changes for existing guests, please call us for arrangements at least 72 hours prior to the date of your party. Changes to appointments cannot be made the day of the spa party. We cannot guarantee that we will be able to accommodate last minute changes to existing appointments due to room availability, so please notify us as far in advance as possible to help ensure that each of your guests can receive the services they would like. Spa parties must be reserved with a credit card provided by the spa party organizer. The credit card on file will be charged if there is a last minute cancellation or no-show by any spa party guest. All cancellations made less than one week prior to the spa party date will be charged for the full price of the service. Guests are responsible for 100% payment for the services reserved, regardless of the reason of cancelling. Lateness will result in reduction of time in scheduled services.

Parties must be cancelled seven days (one week) prior to the party date to avoid being charged. Changes to any individual services must be made at least 72 hours prior to the party. Cancellations made within the 72 hours leading up to the party will be charged the full service price. No-shows are charged in full. We do require a credit card to reserve a spa party. This credit card will be charged for any cancellations or no-shows.

We can do it either way. We do ask that we know in advance how payment will be allocated so we can prepare. The party host/organizer who provides the credit card to guarantee the party is the default card we will use for any cancellations, no shows or any payment issues.

Absolutely! For Private parties, we shut down the entire spa so that your party can be completely private and ensure that no other guests – other than those in your party – will be in the Relaxation Room or in the spa receiving services. Pricing for our Private Parties is based on the length of time of your party and the day of the week your event is scheduled.

If you book a Private Spa Party, you may bring your own champagne, wine, and food provided you bring your own utensils, plates, napkins – anything needed.  For large events, we recommend catering from Ally’s Bistro.

Our Relaxation Room is available for spa party guests to utilize before, during, and after spa services at no additional cost. All guests should arrive at least 15 minutes prior to the party. New guests will be required to fill out a short intake form, so we will send that to each guest via email (so we will need all the guest’s emails in advance).

COME & JOIN US!

PHONE
262.408.7597
EMAIL
info@abettermespa.com
ADDRESS
N72W13400 Lund Lane
Menomonee Falls, WI 53051

We are an exclusive appointment only
Spa and operate within the hours of:

HOURS
TUE-FRI: 10AM-7PM
SAT & SUN: 10AM-2PM

CANCELLATION POLICY

cancellation policy for spaWe require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation. Group reservations of 3 or more people require cancellation 48 hours in advance. Appointment changes or cancellations must be given by phone during our regular business hours at least 24 hours in advance to avoid any charges for your appointment. Missed appointments will be charged in full to the credit card with which they were held; appointments canceled within the 24-hour window will be charged 50% of the service price.

LATE ARRIVALS

late arrivals to spaPlease arrive no later than 10 minutes ahead of your scheduled appointment. This time allows for a stress-free check-in and a few moments to relax in the spa. To accommodate every guest at A Better Me, we may shorten appointment times due to late arrivals. 

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