SPA ETIQUETTE

When you schedule your appointment with us, you are agreeing to our spa etiquette requirements and the following policies.

SPA POLICIES

We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and everyone of our guests will enjoy their experience here at A Better Me. Violation of any of our Spa policies will be cause for ejection from our Spa without refunds.

Call us at (262) 408-7597 to book your appointment or book your appointment online at your convenience.

Please arrive no later than 5 minutes ahead of your scheduled appointment. This time allows for a stress-free check-in and a few moments to relax in the spa. To accommodate every guest at A Better Me, we may shorten appointment times due to late arrivals. 

We require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation. Group reservations of 3 or more people require cancellation 48 hours in advance. A Better Me reserves the right to charge up to the full service amount for all missed appointments or late cancellations. A credit card number is required to hold your reservation.

 

Please advise the staff of any medical conditions or allergies you may have prior to your service. Your health and well-being are of the utmost importance to us. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.

Gratuity is not included in the price for our services, but is gladly accepted. Gratuities usually range from 15-25% of the treatment price, or larger if you experience exceptional service.

To preserve an ambiance of peace and tranquility, A Better Me Spa is a cell phone free environment. We kindly ask that you turn off or silence all cell phones prior to entering the spa.

When you are at the spa, please be respectful of others. We want all of our guests to have a relaxing and memorable experience.

A Better Me Spa’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

We accept American Express, Discover, Visa, MasterCard, A Better Me Spa Gift Certificates, and Cash. 

We do not accept Spa Finder Gift Certificates or Gift Bar gift certificates.

We hope you will be thrilled with every purchase you make at A Better Me Spa. Should you be less than satisfied, products can be returned for retail or service credit within 5 days of purchase with valid receipt. All refunds are for SPA CREDIT ONLY.

Gift certificates, memberships, and Spa service packages are non-refundable.

We’re thrilled to welcome younger guests! To receive a treatment, parents or guardians must sign the consultation form.

  • Guests under 18 years of age must obtain parental consent before receiving a treatment.
  • Guests 10-13 years of age are eligible to receive any of our spa treatments; parent or guardian must be on site at the spa during treatment.
  • Guests 14-18 years of age are eligible to receive any of our spa treatments and the parent does not need to be on site.  

Prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of services. Please confirm the price for your treatment with our reservationists when booking your appointment.

A Better Me Spa reserves the right to deny services or stop services during treatment at the discretion of management. 

A Better Me Spa is not responsible for lost or stolen items.

GIFT CERTIFICATES

A Better Me Spa gift certificates are available for purchase in multiple convenient ways.

  • Call (262) 408-7597 to purchase a gift certificate by phone

  • Buy A Better Me Spa Gift Certificate online and deliver via email or print it out at home.

  • Stop by the Spa in Menomonee Falls to purchase a gift certificate in person.

Yes, your gift certificate value can be used towards any treatment or product that A Better Me Spa offers.

A Better Me Spa gift certificates never expire.

Yes, the remaining value will carry over as a balance on your account. You can use the remaining balance for future A Better Me Spa purchases.

Yes, A Better Me gift certificates can be used toward gratuity.

Sorry, no cash refunds are given for A Better Me Spa gift certificates. We gladly offer credit towards all of our treatments and products.

Yes! We’re happy to transfer your gift certificate for you.

Bummer. Unfortunately, A Better Me Spa gift certificates cannot be reissued if lost or stolen.

 

ONLINE BOOKING

For your convenience, we are pleased to offer online scheduling, 24 hours a day for all our guests. For all online booking please click here or select the book now tab on the top right navigation bar. Online booking for same-day appointments is available 2+ hours before the desired appointment time.

You can create an Online Booking account by going to www.abettermespa.com and clicking on the Book Now button or click here. Click on Login on the top right of the page and select the “Create Account” link on the top right of the page. Enter in the necessary information to create your account.

What Information will I have to provide if I am creating a new client account?

Just the basics: first name, last name, gender, phone number, email address, birthday, credit card information and billing address.

Log into your account via the Book Now button on the A Better Me website. Click on the My Infotab on the top right of the screen and choose “Schedule”. You can see your upcoming appointments and appointment history by clicking on the appropriate tab.  

To reserve multiple services or consecutive appointments on the same day: On the Book Now tab, add all the services you are interested in doing for that day, then click Next to see the availability. To reserve services on an additional day or nonconsecutive appointments on the same day: Finish booking your first appointment and once you are finished booking your service(s), begin the online booking process again to book your next service. 

If you would like to schedule two people at the SAME time, unfortunately it will not let you under the same email. You will need to use two different emails for both appointments in order to reserve two spots. Some of our guests find it a lot easier to give us a call to set something up. Please call us at (262) 408-7597 and we will be happy to get you scheduled.

Not all services that we offer are available to book through our on-line booking system. Please call us at (262) 408-7597 to book any service that you cannot find through our on-line booking system.

You can find descriptions to any services that we offer on line by clicking the “i” next to the service. A pop up window will appear with the service description.

To cancel a booked appointment, go to the My Infotab on the top right of the screen. Click on Profile and find the appointment you want to cancel and click Cancel. Please remember that you must cancel your appointment within 24 hours of your appointment time to avoid a cancellation charge per our cancellation policy. If you happen to “Late Cancel”, your card on file will be charged or a service from your series/package may be taken. For more information, please contact A Better Me Spa at (262) 408-7597

We require 24 hours notice for cancellations of treatments.  If you do not show up for your appointment, your credit card will be charged for the full amount for all missed appointments or late cancellations.  Please see our full cancellation policy above.

You can change your password by clicking the My Infotab on the top right of the screen. Choose Profile and click edit the box “Personal”.

LOCATED

N72W13400 Lund Lane 
Menomonee Falls, WI 53051

(262) 408-7597

We are an exclusive appointment only Spa
 and operate within the hours of: 

Tue + Thu: 10AM-7PM
Wed + Fri: 9AM-6PM
Sat: 9AM-2PM

© 2020 A Better Me, LLC  •  All rights reserved
Web Design & Branding by The Meraki Impact

SPA ETIQUETTE

Going to the spa shouldn’t be stressful. So why worry? Here are some basic rules of spa etiquette. Reading these basics will help you know what to expect and help you feel more at ease so that you can comfortably enter our serene atmosphere.

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