SPA ETIQUTETTE

& policies

24-HR CANCELLATION POLICY

Your appointment is joyfully anticipated and artfully prepared! Please provide A Better Me Spa with a minimum of 24 hours notice (weekdays) and 48 hours notice (weekends) when rescheduling your appointment(s). Group reservations of 3 or more people require cancellation 48 hours in advance. If a notice of cancellation is not provided, we will charge your credit card 100% of the day’s total service(s) value. Late cancellations will be charged 50% of the service price scheduled. For this policy, A Better Me Spa requires a credit card number to reserve your appointment(s). If you are using Gift Certificates, 100% of the total service(s) will be retained. If you are using a service series, one of your services will be redeemed for your missed appointment.

PEACE AND QUIET

Treatments are always in progress at A Better Me Spa. Please speak softly upon entering the spa. Please silence your cell phone before you come through the front door and lower your voice to ensure all A Better Me Spa guests have a quiet, relaxed spa environment. If you are accompanied by a child (please note our age requirement), ensure you watch them carefully: quiet is necessary to be sure guests receiving treatments are not interrupted.

WHAT HAPPENS IF I’M LATE TO MY APPOINTMENT?

We suggest completing any necessary online waivers ahead of time, so that upon arrival, we can send you straight up to your treatment room. A Better Me Spa has a set schedule and other guests follow your appointment. If you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows. However, as a courtesy to the next guest, please note that if you arrive late, your treatment will end at the time originally scheduled.

INCLEMENT WEATHER POLICY

A Better Me Spa’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

ONLINE BOOKING

A Better Me Spa offers online booking for floatation therapy and infrared sauna services.  In order to create a blissful experience, we do not offer online booking for massages or avacen treatments. Please call us directly at 262.408.7597.

WHAT TO KNOW BEFORE YOUR APPOINTMENT

Try not to schedule a huge event after a relaxing spa day (massage, sauna or floatation therapy treatment). For the ultimate treatment and indulgence: you may get oil in your hair, leave with no make-up or messy hair and hopefully be wonderfully relaxed. Provide yourself enough time outside of the spa, to “redo” yourself if you have somewhere fancy to be.

When booking your appointment, notify our staff of:

  • Known allergies

  • Special health care needs/concerns. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.

  • Mobility issues

  • If pregnant, advise how many weeks along you are, and with high risk pregnancies that you’ve received a doctor’s written permission

  • If you’d like to request a specific Spa Provider

LOST + STOLEN ITEMS

A Better Me Spa is not responsible for lost or stolen items.

TINY TOES AT A BETTER ME SPA

We’re thrilled to welcome younger guests! To receive a treatment, parents or guardians must sign the consultation form.

Guests under 18 years of age must obtain parental consent before receiving a treatment.

  • Guests 10-13 years of age are eligible to receive any of our spa treatments; parent or guardian must be on site at the spa during treatment.
  • Guests 14-18 years of age are eligible to receive any of our spa treatments and the parent does not need to be on site.

SPA PARTIES

A Better Me Spa is Menomonee Falls’ best spa for hosting birthday parties, wedding showers, company outings, holiday retreats and private events! Maximum spa capacity for simultaneous treatments is five persons. A credit card number (Visa or MC) will be required to hold the appointments. For spa parties, we require 72 hours notice for rescheduling. A gratuity of 20% will be added to spa parties of 4+ persons. It is always best to book these parties in advance to make sure we have the availability.

EXPECTING MOTHERS

If you are receiving massage in your first trimester, please note for high-risk pregnancies only: it is recommended to have an approval note prepared from your doctor before you come in for your massage. When booking your massage, please notify our staff of any areas of sensitivity, or if you’ve been sensitive to any particular smells or products while pregnant. A Better Me Spa offers extra pillows, wedges and extra padding to make sure you are comfortable. NOTE: For safety reasons, A Better Me Spa does not offer certain types of massage, hot stone massage, or body wrap treatments to expecting mothers.

While most doctors have no concern with pregnant women floating during the second and third trimester, as with most new activities, it’s recommended to check with your physician before your first float while pregnant.

PAYMENTS 

We accept Discover, Visa, MasterCard, A Better Me Spa Gift Certificates, and Cash.

We do not accept Spa Finder Gift Certificates or Gift Bar gift certificates.

GIFT CERTIFICATES

A Better Me Spa gift certificates are available for purchase in multiple convenient ways.

  • Call (262) 408-7597 to purchase a gift certificate by phone
  • Buy A Better Me Spa Gift Certificate online and deliver via email or print it out at home.
  • Stop by the Spa in Menomonee Falls to purchase a gift certificate in person.

Gift certificates are non-refundable, but can be transferred to another person or used for different services or products. No exceptions.

RETURNS/EXCHANGES

We hope you will be thrilled with every purchase you make at A Better Me Spa. Should you be less than satisfied, products can be returned for retail or service credit within 5 days of purchase with valid receipt. All refunds are for SPA CREDIT ONLY.

Gift certificates, memberships, and Spa service packages are non-refundable.

GRATUITY

Gratuity is not built into the service costs at A Better Me Spa. Tips may be left at the reception desk. Tips can be added to any credit card payment or gift card. Leaving 15-25% is customary for all service industry providers.

EXPLORE OUR
GIFT CARDS

Things come and things go, but an experience of indulgent pampering and relaxation can last a lifetime. Pamper the people you love and appreciate with a spa gift certificate for a float, massage, or combination package! Or treat them to a custom gift card in any amount.

For a seasoned Spa visitor or the person who would otherwise never do this for themselves, this could be the beginning of a new lifestyle of self-care.

What SOME Happy Clients Say About Us

What a wonderful experience! The massage with Sheri was by far the BEST massage I have ever received. All staff were welcoming and accommodating. Do yourself a favor and make a reservation TODAY.

- Staci T

An impeccably designed space with a rich interior design, A Better Me Spa has so many options for self care to choose from. The staff create a safe, relaxing, and enjoyable experience. 10/10

- Steve C

The quality of the service here is unparalleled. Coming into the spa I was nervous since I had never been to a spa before and the reception desk staff immediately made me feel welcome! Their attention to detail is incredible and are all very pleasant to talk to.

- Kelsey M
Treat yourself

Let Us Take
Care Of You

Visit Us

N72W13400 Lund Lane Ste C
Menomonee Falls, WI 53051

262-408-7597

WORKING HOURS

We are an exclusive appointment only Spa and operate within the hours of: 

Tue + Thu: 10AM-7PM
Wed + Fri: 9AM-6PM
Sat: 9AM-3PM

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