Spa Etiquette

Spa Etiquette

To preserve an ambiance of peace and tranquility, A Better Me Spa is a cell phone free environment. We kindly ask that you turn off all cell phones prior to entering the spa. We also ask that you speak softly throughout the spa (we call this ‘spa voice’).

ARRIVAL

Please arrive no later than 10 minutes ahead of your scheduled appointment. This time allows for a stress-free check-in and a few moments to relax in the spa. To accommodate every guest at A Better Me, we may shorten appointment times due to late arrivals.

CANCELLATIONS

We require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation. Group reservations of 3 or more people require cancellation 48 hours in advance. Appointment changes or cancellations must be given by phone during our regular business hours at least 24 hours in advance to avoid any charges for your appointment. Missed appointments will be charged in full to the credit card with which they were held; appointments canceled within the 24-hour window will be charged 50% of the service price.

GRATUITY

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of a personal check or cash. Gratuity envelopes are provided at the reception desk.

MEDICAL CONDITIONS

Please advise the staff of any medical conditions or allergies you may have prior to your service. Your health and well-being are of the utmost importance to us. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.

To schedule an appointment at A Better Me, please call the spa at 262.408.7597. Spa guests may also book online, 24 hours a day.

*our last appointments for the night will be taken 60 minutes before we close.