24-HR CANCELLATION POLICY

Your appointment is joyfully anticipated and artfully prepared! Please provide A Better Me Spa with a minimum of 24 hours notice (weekdays) and 48 hours notice (weekends) when rescheduling your appointment(s). Group reservations of 3 or more people require cancellation 48 hours in advance. If a notice of cancellation is not provided, we will charge your credit card 100% of the day’s total service(s) value. Late cancellations will be charged 50% of the service price scheduled. For this policy, A Better Me Spa requires a credit card number to reserve your appointment(s). If you are using Gift Certificates, 100% of the total service(s) will be retained. If you are using a service series, one of your services will be redeemed for your missed appointment.

PEACE AND QUIET

Treatments are always in progress at A Better Me Spa. Please speak softly upon entering the spa. Please silence your cell phone before you come through the front door and lower your voice to ensure all A Better Me Spa guests have a quiet, relaxed spa environment. If you are accompanied by a child (please note our age requirement), ensure you watch them carefully: quiet is necessary to be sure guests receiving treatments are not interrupted.

LATE ARRIVALS

We suggest completing any necessary online waivers ahead of time, so that upon arrival, we can send you straight up to your treatment room. A Better Me Spa has a set schedule and other guests follow your appointment. If you happen to be late to your appointment, your appointment may be shortened. We will do our absolute best to accommodate you based on what our schedule allows. However, as a courtesy to the next guest, please note that if you arrive late, your treatment will end at the time originally scheduled.

INCLEMENT WEATHER POLICY

A Better Me Spa’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

ONLINE BOOKING

A Better Me Spa offers online booking for floatation therapy and infrared sauna services.  In order to create a blissful experience, we do not offer online booking for massage treatments. Please call us directly at 262.408.7597.

WHAT TO KNOW BEFORE YOUR APPOINTMENT

Try not to schedule a huge event after a relaxing spa day (massage, sauna or floatation therapy treatment). For the ultimate treatment and indulgence: you may get oil in your hair, leave with no make-up or messy hair and hopefully be wonderfully relaxed. Provide yourself enough time outside of the spa, to “redo” yourself if you have somewhere fancy to be.

When booking your appointment, notify our staff of:

• Known allergies

• Special health care needs/concerns. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.

• Mobility issues

• If pregnant, advise how many weeks along you are, and with high risk pregnancies that you’ve received a doctor’s written permission

• If you’d like to request a specific Spa Provider

LOST + STOLEN ITEMS

A Better Me Spa is not responsible for lost or stolen items.