We have created an intimate, warm, and relaxing environment: your sanctuary from the busy and stressful outside world. Please know that our Spa policies are to ensure that each and everyone of our guests will enjoy their experience here at A Better Me. Violation of any of our Spa policies will be cause for ejection from our Spa without refunds.
Please arrive no later than 10 minutes ahead of your scheduled appointment. This time allows for a stress-free check-in and a few moments to relax in the spa. To accommodate every guest at A Better Me, we may shorten appointment times due to late arrivals.
We require 24 hours notice to cancel an appointment, and a credit card number is required to hold a reservation. Group reservations of 3 or more people require cancellation 48 hours in advance. Appointment changes or cancellations must be given by phone during our regular business hours at least 24 hours in advance to avoid any charges for your appointment. Missed appointments will be charged in full to the credit card with which they were held; appointments canceled within the 24-hour window will be charged 50% of the service price.
A Better Me Spa’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
To preserve an ambiance of peace and tranquility, A Better Me Spa is a cell phone free environment. We kindly ask that you turn off all cell phones prior to entering the spa.
At A Better Me, we strive to keep our spa areas and common rooms peaceful and relaxing for all of our guests. Please keep in mind that many of our guests are seeking a quiet environment. We ask that all conversations be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services.
Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of a personal check or cash. Gratuity envelopes are provided at the reception desk.
Please advise the staff of any medical conditions or allergies you may have prior to your service. Your health and well-being are of the utmost importance to us. We reserve the right to reschedule any appointments if the service may pose a threat to any existing health issues.
Get your A Better Me Gift Certificate today! Call (262) 408-7597, buy it online with our secure ordering process, or stop by the Spa. Please Note: No cash refunds are given for gift certificates. Gift certificates are not refundable and must be presented at the time service is rendered. Lost, misplaced or stolen certificates are not refundable, replaceable nor valid. We gladly offer gift certificate transfers and credit toward all A Better Me services.
We hope you will be thrilled with every purchase you make at A Better Me Spa. Should you be less than satisfied, products can be returned for retail or service credit within 15 days of purchase with valid receipt. All refunds are for SPA CREDIT ONLY.
Gift certificates, memberships, and Spa service packages are non-refundable.
Though children are an amazing asset to our lives, our environment at A Better Me is not appropriate for unaccompanied children. Many of our guests are visiting specifically for quiet, adult time. Children under 13 are welcome while receiving a child-appropriate service in tandem with a parent or guardian. A signed permission form is needed for children under age 18 prior to receiving any service. Children in strollers or children not receiving an approved service are only permitted in the retail area. A parent must supervise children at all times.
We’re thrilled to welcome younger guests! To receive a treatment, parents or guardians must sign the consultation form.
- Guests under 18 years of age must obtain parental consent before receiving a treatment.
- Guests 10-15 years of age are eligible to receive any of our spa treatments; parent or guardian must be on site at the spa during treatment.
- Guests 16-18 years of age are eligible to receive any of our spa treatments .
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
A Better Me Spa reserves the right to deny services or stop services during treatment at the discretion of management.